1. Introduction
Welcome to royal77 ("we", "us", "our"). royal77 is Malaysia's premier online casino and sportsbook platform, accessible at royal77.lat. We respect your privacy and are committed to protecting the personal data you share with us when you register, play, or interact with our platform.
This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the conditions under which we may share it, and the rights you have in relation to it. By accessing or using royal77, you acknowledge that you have read, understood, and agreed to the practices described in this policy.
If you do not agree with any part of this Privacy Policy, please discontinue use of the royal77 platform immediately and contact our support team to request account closure and data removal where applicable.
2. Information We Collect
royal77 collects personal information in several ways — directly from you when you register or use our services, automatically as you browse the platform, and occasionally from third-party verification services where required by law.
2.1 Information You Provide Directly
- Account registration: Full name, date of birth, email address, mobile number, residential address, and preferred username.
- Identity verification (KYC): A copy of your MyKad, passport, or other government-issued identification document; selfie verification images.
- Financial information: Bank account details (for withdrawal processing), e-wallet identifiers (Touch 'n Go, Boost, DuitNow), and transaction history.
- Communications: Messages you send to our 24/7 live chat support, emails directed to our support address, and feedback submissions.
- Responsible gaming preferences: Self-exclusion requests, deposit limits, cooling-off period elections, and any self-assessment responses.
2.2 Information Collected Automatically
- Device & technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Usage data: Pages visited on royal77, games played, betting activity, session duration, click-stream data, and navigation paths.
- Cookies and similar technologies: Session cookies, persistent cookies, and pixel tags — detailed further in Section 5 below.
- Geolocation: Approximate location derived from your IP address, used for compliance verification and to deliver regionally relevant content.
2.3 Information from Third Parties
- Identity verification agencies that assist royal77 in meeting anti-money laundering (AML) and Know Your Customer (KYC) obligations.
- Payment processors and financial institutions in connection with deposit and withdrawal transactions.
- Analytics andfraud prevention services used to protect the integrity of transactions on the royal77 platform.
3. How We Use Your Data
royal77 processes your personal data only for legitimate, clearly defined purposes. We do not use your information for any purpose incompatible with the reasons for which it was originally collected.
- Account management: Creating and maintaining your royal77 account, verifying your identity, processing deposits and withdrawals, and managing your gaming activity.
- Legal compliance: Meeting obligations under applicable anti-money laundering legislation, KYC requirements, and international gaming regulations.
- Customer support: Responding to your enquiries, resolving disputes, and providing assistance via live chat or email through [email protected].
- Platform improvement: Analysing aggregate usage data to enhance the royal77 experience, fix bugs, and introduce features that Malaysian players genuinely want.
- Security & fraud prevention: Detecting and preventing fraudulent activity, unauthorised account access, and any abuse of promotional offers.
- Responsible gaming: Monitoring gameplay patterns to identify at-risk behaviour and enforcing self-exclusion or deposit limits you have set on your account.
- Marketing communications: Sending you promotional offers, bonus notifications, and news about new games or features — but only where you have given explicit consent, and only via channels you have chosen.
You may withdraw consent for marketing communications at any time by updating your notification preferences within your royal77 account settings or by contacting our support team directly.
4. Sharing & Disclosure
royal77 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist in operating royal77 — including payment processors, KYC verification services, cloud hosting providers, and IT security firms. All such parties are bound by strict data processing agreements.
- Legal obligations: Where we are required by applicable law, court order, regulatory directive, or government authority to disclose personal data, we will do so and will endeavour to notify you where legally permissible.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of royal77's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
- Protection of rights: Where disclosure is necessary to enforce our Terms & Conditions, protect the rights or safety of royal77 staff, players, or third parties, or to investigate suspected fraud or illegal activity.
5. Cookies & Tracking Technologies
royal77 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with our site so we can keep improving it.
5.1 Types of Cookies We Use
- Strictly necessary cookies: Essential for the royal77 platform to operate. These include session authentication tokens and security cookies. They cannot be disabled.
- Functional cookies: Remember your language preference, display settings, and recently played games so you have a consistent experience on return visits.
- Analytics cookies: Collect aggregated, anonymised data about how players navigate royal77 — which pages are most visited, where sessions begin and end, and which features are used most often.
- Marketing cookies: Used only where you have given consent, to deliver relevant promotional content and measure the effectiveness of our campaigns.
5.2 Managing Cookies
You can control non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the royal77 platform. Detailed instructions for managing cookies are available in the help documentation of your browser.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
- Active accounts: Data is retained for the duration of your account relationship with royal77 plus a period of up to seven (7) years to meet AML and regulatory audit requirements.
- Closed accounts: Following account closure, core identity and transaction records are retained for the legally mandated period, after which they are securely deleted or anonymised.
- Marketing data: Consent records and marketing preferences are retained until you withdraw consent, at which point they are purged from our active marketing systems within 30 days.
- Support communications: Live chat logs and email correspondence are retained for up to two (2) years for quality assurance and dispute resolution purposes.
7. Security Measures
The security of your personal data is a top priority at royal77. We implement a comprehensive set of technical and organisational measures to safeguard your information against unauthorised access, accidental loss, alteration, or disclosure.
- All data transmitted between your device and royal77 servers is encrypted using TLS 1.3 / 256-bit SSL protocols.
- Sensitive data such as payment credentials is stored using industry-standard hashing and encryption at rest.
- Access to personal data within royal77 is strictly limited to authorised personnel on a need-to-know basis, enforced by role-based access controls.
- We conduct regular internal security reviews and engage independent third-party auditors to test our infrastructure for vulnerabilities.
- All third-party service providers with access to royal77 player data are contractually required to maintain equivalent security standards.
Despite these measures, no online platform can guarantee absolute security. If you suspect your royal77 account has been compromised, please contact our support team immediately via [email protected].
8. Your Rights
As a royal77 user, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within 30 days.
- Right of access: You may request a copy of the personal data royal77 holds about you, along with information about how it is used.
- Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restriction: You may ask us to restrict processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
- Right to data portability: Where technically feasible, you may request that we provide your data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
9. Minors & Age Restriction
Royal77 is strictly an adults-only platform. In accordance with Malaysian law and international gaming regulations, you must be 21 years of age or older to register for and use royal77. We do not knowingly collect personal data from anyone under the age of 21.
During registration, you are required to confirm your age. Identity verification (KYC) is performed for all accounts, and any account found to belong to a person under 21 will be immediately suspended and all funds returned in accordance with our Terms & Conditions. If you believe a minor has registered on royal77, please notify us immediately at [email protected].
10. Third-Party Services
The royal77 platform integrates with trusted third-party services to deliver a complete gaming experience — including game studios, payment gateways, and analytics providers. While we carefully vet all such partners, please note that:
- Third-party game providers may collect technical data (such as device type and session duration) directly within their game environments for fairness and security purposes.
- Payment gateways including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, and DuitNow operate under their own privacy policies when processing your transactions.
- royal77 is not responsible for the privacy practices of any third-party service. We encourage you to review the relevant policies of any third-party service you interact with.
11. Changes to This Privacy Policy
royal77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will:
- Update the "Effective Date" at the top of this page.
- Display a prominent notice on the royal77 platform for a reasonable period following the change.
- Where required, seek your renewed consent before continuing to process your data under the updated terms.
We encourage you to review this Privacy Policy periodically. Your continued use of royal77 after any changes are posted constitutes your acceptance of those changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way royal77 handles your personal data, please reach out to our dedicated Data Privacy team:
- Email: [email protected]
- Support: 24/7 Live Chat available on the royal77 platform
- Languages: English · Bahasa Melayu · 中文
We are committed to addressing your privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.